At Taotots, your pleasure matters to us. We recognize that occasionally things don’t work out as planned, and this policy explains how returns and refunds are handled.

1. How long do I have to return an item?

You can request a return within 30 days from the date your order is delivered.

2. What condition should the items be in?

• Clothing must be unused, unworn, and unwashed.
• All tags, labels, and packaging must remain intact.
• The product must be free from damage, except if it arrived defective.

3. Are there items that cannot be returned?

Yes. We cannot accept returns for:

• Final sale or clearance items
• Gift cards or promotional items
• Products that show signs of wear, damage, or alteration not caused by us

4. How do I start a return?

Send an email to [email protected] including:

1. Your order number
2. Reason for the return
3. Photos if the product is damaged, defective, or incorrect

Our support team will respond within 1–2 business days with instructions.

5. Who pays for return shipping?

• If the item is incorrect, defective, or damaged, Taotots covers the return shipping costs.
• If you’re returning for personal reasons (e.g., change of mind), you’re responsible for return shipping. We recommend using a trackable carrier.

6. How are refunds processed?

• Once your returned item is received and inspected, we’ll confirm approval.
• Approved refunds are issued back to your original payment method within 7 business days.
• You’ll receive an email confirmation once the refund has been processed.

7. What if my order is missing an item?

If your delivery is incomplete, contact us within 3 business days. We’ll verify and send the missing item or process a refund.

8. Can I cancel an order?

Yes, but only if you contact us within 12 hours of placing it. After that, the order may already be in processing or shipped.

Still Have Questions?

Our team is here to help. Contact us at:

📧 [email protected]